FAQ

Orders

How will I know my order was received?

After your payment is successfully authorized, an order confirmation will be sent to the email address provided during checkout.

Please review the confirmation and contact us promptly if any order information is incorrect.

Can I change or cancel my order?

You may request a change or cancellation at any time before the order ships.

Please email support@heritagebistro.shop or call +1 (970) 903-3511 as soon as possible. Once an order has shipped, it can no longer be canceled and will instead be handled under our Return & Refund Policy.

Can I change my shipping address?

Please contact us as soon as possible if the shipping address is incorrect. We will try to update the address before shipment, but an address change may not be possible after an order has been processed or transferred to the carrier.

HeritageBistro is not responsible for delivery problems caused by an incorrect or incomplete address provided during checkout.

Shipping and Delivery

Where do you ship?

We ship to eligible residential and commercial street addresses within the contiguous 48 United States.

We do not ship to:

• Alaska

• Hawaii

• U.S. territories

• PO Boxes

• APO addresses

• FPO addresses

• DPO addresses

How much does shipping cost?

Standard shipping is free for eligible orders shipped within our service area.

How long does order processing take?

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding U.S. public holidays. Orders are not processed on weekends or U.S. public holidays.

How long does delivery take?

Estimated transit time is 3–5 business days after the order has been processed and transferred to the carrier.

Processing time and transit time are separate.

Which carrier do you use?

Orders are shipped through FedEx.

What is the daily order cutoff time?

The daily order cutoff time is 6:00 PM Mountain Time.

Orders placed after the cutoff time, on weekends, or on U.S. public holidays begin processing on the next business day.

How can I track my order?

When tracking information becomes available, it will be sent to the email address provided during checkout.

Please allow time for the carrier to activate the tracking information after the shipping confirmation is issued.

For complete delivery information, review our Shipping Policy.

Returns, Exchanges, and Refunds

What is your return period?

We accept eligible returns requested within 30 days of delivery.

Both defective and non-defective products may be returned. Products may be new or lightly used.

Do you provide a return label?

Yes. A prepaid return label is included in the package.

If the label is missing or you need assistance, please contact support@heritagebistro.shop.

Who pays for return shipping?

HeritageBistro covers the return shipping cost when the provided prepaid return label is used.

Do you charge a restocking fee?

No. We do not charge a restocking fee.

Do you accept exchanges?

Yes. We accept exchanges for the same product.

Please contact us to confirm availability and receive assistance with the exchange.

Where are returns processed?

Approved returns are processed at:

NewTrac
1460 W Canal Ct, Suite 100
Littleton, CO 80120
United States

Please use the prepaid return label supplied with your order.

When will I receive my refund?

After the returned product is delivered and inspected, an approved refund will be issued to the original payment method within 8 calendar days.

Your bank or payment provider may require additional time to post the refund to your account.

What should I do if my order arrives damaged or incorrect?

Please contact us promptly at support@heritagebistro.shop. Include your order number, a description of the issue, and photographs of the product and packaging if available.

Complete return and refund terms are provided in our Return & Refund Policy.

Payments

What payment methods do you accept?

We currently accept:

• Shop Pay

• Visa

• Mastercard

• American Express

• Diners Club

• Discover

• Apple Pay

• Google Pay

• PayPal Wallet

The payment methods available for your order will be displayed during checkout.

What currency do you use?

All prices and payments are displayed and processed in United States dollars (USD).

Do you charge payment processing fees?

No. HeritageBistro does not charge additional payment processing fees.

A bank, card issuer, or payment provider may apply its own charges under its agreement with the customer.

For more information, review our Payment Policy.

Products

Are the items shown in lifestyle images included?

Only the product identified in the product title and description is included.

Food, utensils, plants, appliances, decorations, and other objects shown in lifestyle photographs are for demonstration purposes unless the product description specifically states that they are included.

Can product colors or measurements vary?

Product appearance may vary slightly because of lighting, screen settings, material characteristics, and reasonable manufacturing tolerances.

Please review the product page for the listed materials, dimensions, included components, and care information before placing an order.

Privacy and Website Information

How is my personal information used?

We use personal information to process orders, provide customer support, operate and secure the website, prevent fraud, and comply with applicable legal obligations.

For more information, review our Privacy Policy and Cookie Policy.

Who operates HeritageBistro?

HeritageBistro is operated by Heritage Bistro LLC, a limited liability company registered in Colorado.

Additional company details are available in our Contact Information and Legal Notice.

Customer Support

How can I contact HeritageBistro?

Email: support@heritagebistro.shop
Phone: +1 (970) 903-3511
Contact form: Contact Us

Customer support is available Monday–Friday, 9:00 AM–6:00 PM Mountain Time.

We aim to respond within two business days.