Free shipping across the contiguous United States

Shipping policy

This Shipping Policy explains the shipping locations, costs, processing times, and estimated delivery times for orders placed through HeritageBistro.shop.

Shipping Area

HeritageBistro currently ships to residential and eligible street addresses within the contiguous 48 United States.

We do not currently ship to:

  • Alaska

  • Hawaii

  • U.S. territories

  • P.O. Boxes

  • APO addresses

  • FPO addresses

  • DPO addresses

  • International destinations

Shipping Cost

HeritageBistro provides free standard shipping on all eligible orders.

  • No minimum order amount is required.

  • No separate shipping or handling fee is charged.

  • The same free standard shipping terms apply to all products sold on our website.

  • Expedited and paid shipping options are not currently available.

Order Processing Time

Orders are normally processed within 1–3 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders are not processed on weekends or U.S. federal holidays.

Our daily order cutoff time is 6:00 PM Mountain Time. Orders placed after the cutoff time begin processing on the next business day.

Processing time begins after an order is successfully placed and payment is confirmed.

Estimated Transit Time

After an order has been processed and shipped, the estimated transit time is 3–5 business days.

The estimated total time from placing an order to delivery is normally:

  • Processing time: 1–3 business days

  • Transit time: 3–5 business days

  • Estimated total delivery time: 4–8 business days

Delivery estimates are calculated in business days and begin after payment confirmation.

Shipping Carrier

Orders are shipped using FedEx standard delivery service.

When an order ships, the customer will receive a shipping confirmation email containing the available tracking information. Tracking activity may take some time to appear after the carrier receives the package.

Fulfillment Location

Orders are prepared through our fulfillment facility:

NewTrac
1460 W Canal Ct, Suite 100
Littleton, CO 80120
United States

This is our fulfillment and return facility. It is separate from the registered business address of Heritage Bistro LLC.

Shipping Address

Please review the shipping address carefully before completing an order.

If the shipping address needs to be changed, please contact us before the order ships. Once an order has been transferred to FedEx, we may not be able to change the delivery address.

Order Tracking

Customers can use the tracking link in the shipping confirmation email to check the delivery status of an order.

If tracking shows an unexpected issue or the package has not arrived, please contact our customer support team with the order number and tracking number.

Contact Us

For questions about shipping or an existing order, please contact us:

Email: support@heritagebistro.shop
Phone: +1 (970) 903-3511
Support hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time
Response time: Within 2 business days