Refund policy
This Return & Refund Policy applies to purchases made through HeritageBistro.shop.
30-Day Return Period
HeritageBistro accepts returns within 30 calendar days of delivery.
We accept returns for:
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Defective products
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Damaged products
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Incorrect products
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Products returned for personal preference or another non-defective reason
Products may be returned in new or slightly used condition.
How to Start a Return
To start a return, please contact our customer support team within 30 calendar days of delivery.
Please provide:
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Your name
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Your order number
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The product you would like to return
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The reason for the return
Email: support@heritagebistro.shop
Phone: +1 (970) 903-3511
We aim to respond to return requests within 2 business days.
Prepaid Return Label
A prepaid return shipping label is included inside the original package.
Please use the included prepaid label when returning the product. HeritageBistro pays the return shipping cost for both defective and non-defective returns.
Customers are not charged a return shipping fee.
Return Address
Returns are processed at our fulfillment and return facility:
NewTrac
1460 W Canal Ct, Suite 100
Littleton, CO 80120
United States
Please send returns to this address using the prepaid return label included with the order. This return address is separate from the registered business address of Heritage Bistro LLC.
Return Shipping Cost
HeritageBistro pays the return shipping cost.
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Return shipping fee: $0
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Restocking fee: $0
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Return handling fee: $0
These terms apply to both defective and non-defective product returns.
Exchanges
HeritageBistro accepts exchanges for the same product.
To request an exchange, please contact our customer support team with your order number and the product you would like to exchange.
The returned product will be received and reviewed before the replacement is processed. If the same product is unavailable, our customer support team will contact you regarding the available resolution.
Refunds
After the returned product is delivered to our return facility, it will be reviewed.
Approved refunds are issued to the original payment method within 8 calendar days after the return is received and reviewed.
After a refund is issued, the customer’s bank or payment provider may require additional time to display the refund in the account.
Damaged, Defective, or Incorrect Products
If an order arrives damaged, defective, or different from what was ordered, please contact us with the order number and a description of the issue.
Our customer support team will provide assistance with the return, exchange, or refund process.
Order Cancellations
Orders may be canceled before they ship.
To request a cancellation, please contact us as soon as possible with the order number. If the order has already shipped, it can be returned under this Return & Refund Policy after delivery.
Approved cancellation refunds are returned to the original payment method.
Contact Us
For questions about a return, exchange, refund, or cancellation, please contact us:
Email: support@heritagebistro.shop
Phone: +1 (970) 903-3511
Support hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time
Response time: Within 2 business days