Privacy policy

Heritage Bistro LLC operates the HeritageBistro online store and website at HeritageBistro.shop. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact information: name, email address, telephone number, billing address, and shipping address.
Order information: products purchased, order history, shipping details, returns, refunds, and customer service communications.
Payment information: payment method and transaction details. Complete payment card information is processed by our secure payment providers.
Account information: username, password, saved addresses, and account preferences if you create a customer account.
Device and usage information: IP address, browser type, device type, operating system, website activity, referring pages, and interaction with our website.
Information you provide: messages, return requests, reviews, inquiries, and other information submitted through our forms or customer support channels.

How We Use Personal Information

We may use personal information to:

Process, fulfill, and deliver orders.
Process payments, returns, refunds, and exchanges.
Send order confirmations, shipping updates, and service-related communications.
Verify transactions and help prevent fraud or unauthorized activity.
Respond to customer questions and support requests.
Maintain customer accounts and order records.
Operate, secure, troubleshoot, and improve our website and services.
Comply with legal, accounting, tax, and regulatory obligations.
Enforce our policies and protect the rights, safety, and property of our customers and business.

HeritageBistro does not currently use customer information for email marketing.

How We Disclose Personal Information

We may disclose personal information to service providers that help us operate our store and complete customer orders, including:

Ecommerce and website-hosting providers.
Payment processors and digital wallet providers.
Fulfillment, warehouse, and shipping providers.
Fraud prevention and website-security providers.
Customer support and technical service providers.
Professional advisers and government authorities when required by applicable law.

These providers receive information only as reasonably necessary to perform services on our behalf or meet legal obligations.

We may also disclose information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, or sale of business assets.

Shopify

Our online store is hosted by Shopify. Shopify processes personal information to provide the ecommerce platform, checkout, payment, security, and related services used by our store.

For information about how Shopify processes personal information and the privacy choices it provides, please review the Shopify Consumer Privacy Policy.

Payments

Payments are processed through secure third-party payment providers. Depending on the method selected at checkout, these providers may include Shopify Payments and PayPal.

Payment providers process transaction and payment information under their own privacy policies and security practices.

Cookies and Similar Technologies

HeritageBistro.shop uses cookies and similar technologies that support essential website functions, including:

Maintaining shopping-cart and checkout functions.
Remembering website and customer preferences.
Supporting account login and session management.
Protecting the website and detecting fraudulent activity.
Measuring website performance and maintaining reliable operation.

Your browser may allow you to block or delete cookies. Disabling essential cookies may prevent certain website features, including the shopping cart or checkout, from functioning correctly.

Where required by applicable law, nonessential technologies will be used according to the consent choices available on our website.

Sale, Sharing, and Targeted Advertising

HeritageBistro does not sell customers’ personal information for money.

We do not currently share personal information for cross-context behavioral advertising or use customer information for targeted advertising.

If our data practices change, we will update this Privacy Policy and provide any privacy choices required by applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill orders and provide customer service.
Maintain transaction and business records.
Process returns, refunds, and disputes.
Prevent fraud and protect our website.
Meet legal, tax, accounting, and regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected. Information may be deleted or anonymized when it is no longer reasonably required.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to request:

Access to personal information we maintain about you.
Correction of inaccurate personal information.
Deletion of personal information, subject to applicable exceptions.
A portable copy of certain personal information.
Information about how personal information is collected, used, or disclosed.
An opt-out from the sale or sharing of personal information or targeted advertising, if applicable.
An appeal if a privacy request is denied, where provided by law.

You will not receive discriminatory treatment for exercising an applicable privacy right.

To submit a privacy request, email support@heritagebistro.shop. Please include enough information for us to identify your request. We may ask for reasonable information to verify your identity before completing the request.

You may use an authorized agent where permitted by law. We may request proof that the agent is authorized to act on your behalf.

Global Privacy Control

Where recognized by applicable law and supported by our website settings, we process Global Privacy Control signals as requests to opt out of the sale or sharing of personal information or targeted advertising.

Children’s Privacy

Our website and products are intended for adults and are not directed to individuals under 18 years of age.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.

External Websites

Our website may contain links to websites operated by other organizations. We are not responsible for the privacy, security, or content practices of external websites. Please review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, legal obligations, or information practices change. The revised version will be posted on this page with a new “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:

Heritage Bistro LLC
Registered business address:
8223 S Quebec St O
Centennial, CO 80112
United States

Email: support@heritagebistro.shop
Phone: +1 (970) 903-3511
Website: https://heritagebistro.shop

Customer support hours:
Monday–Friday, 9:00 AM–6:00 PM Mountain Time

We aim to respond to customer inquiries within two business days.