Terms of service

These Terms of Service govern your access to and use of HeritageBistro.shop, including purchases made through the HeritageBistro online store.

The website and store are operated by Heritage Bistro LLC. By accessing our website, creating an account, or placing an order, you agree to these Terms of Service and our applicable store policies.

Online Store Terms

You may use our website only for lawful personal or household shopping purposes.

By placing an order, you confirm that:

You are legally able to enter into a binding agreement in your jurisdiction or are using the website with the permission of a parent or legal guardian.
The contact, billing, shipping, and payment information you provide is accurate and complete.
You are authorized to use the payment method submitted with the order.
You will not use our products or services for unlawful or unauthorized purposes.

Product Information

We make reasonable efforts to provide accurate product titles, descriptions, materials, dimensions, prices, availability, and images.

Product colors and appearance may vary slightly because of screen settings, lighting, manufacturing tolerances, and material characteristics. Measurements may have minor reasonable variations.

Items shown in lifestyle photographs for demonstration purposes are not included unless they are specifically identified as included in the product description.

Please review the complete product description before placing an order. If you have a question about a product, contact us before completing your purchase.

Prices and Payment

All prices and order totals are displayed and processed in United States dollars (USD).

Available payment methods are displayed during checkout. Your complete order total will be shown before you submit payment.

HeritageBistro does not charge additional payment processing fees. Additional terms regarding accepted payment methods, authorization, and refunds are provided in our Payment Policy.

We may correct pricing or product-information errors discovered before an order is fulfilled. If a correction affects an order you have already placed, we will contact you before proceeding.

Orders and Acceptance

Submitting an order does not guarantee acceptance. An order is accepted after payment has been authorized and we confirm that the order can be processed.

We may contact you if information is incomplete or if additional verification is reasonably needed.

We may decline or cancel an order before shipment for reasons including:

Payment authorization failure.
Suspected fraud or unauthorized activity.
Incorrect or incomplete order information.
Product unavailability.
A material pricing or product-information error.
A shipping address outside our service area.
A violation of these Terms of Service.

If we cancel a paid order, the payment will be returned to the original payment method.

Order Changes and Cancellations

You may request an order change or cancellation at any time before the order ships.

Please contact us as soon as possible. Once an order has shipped, it cannot be canceled and will instead be handled under our Return & Refund Policy.

Shipping and Delivery

We currently ship to eligible addresses within the contiguous 48 United States.

Shipping eligibility, processing times, estimated transit times, address restrictions, and delivery information are explained in our Shipping Policy.

Delivery dates are estimates and are not guaranteed. Please provide a complete and accurate delivery address when placing your order.

Returns, Refunds, and Exchanges

Eligibility requirements, return instructions, exchanges, return shipping, and refund timelines are provided in our Return & Refund Policy.

Approved refunds are returned to the original payment method.

Website Availability

We may update, suspend, restrict, or discontinue any part of the website when reasonably necessary for maintenance, security, operational, or legal reasons.

We do not guarantee that every feature or product will remain continuously available. Product availability and inventory may change without prior notice.

Prohibited Uses

Please do not use the website:

For unlawful, fraudulent, deceptive, or abusive activity.
To submit false contact, payment, billing, or shipping information.
To interfere with website operation, checkout, security, or other users.
To introduce malicious code, viruses, or other harmful technology.
To collect or misuse information belonging to other users.
To impersonate another person or organization.
To copy, reproduce, scrape, or commercially exploit website content without authorization.
To violate intellectual property, privacy, or other legal rights.
To attempt unauthorized access to accounts, systems, or data.

We may restrict access or cancel affected orders when these terms are violated.

Intellectual Property

The website and its content—including text, product descriptions, graphics, photographs, designs, logos, page layouts, and other materials—are owned by or licensed to Heritage Bistro LLC and are protected by applicable intellectual property laws.

You may view and use the website for personal, noncommercial shopping purposes. No website content may be copied, modified, distributed, published, sold, or commercially used without prior written permission, except where permitted by law.

Third-Party Services and Links

Our store relies on third-party providers for services such as website hosting, checkout, payment processing, fraud prevention, fulfillment, and shipping.

The website may also contain links to external websites. Third-party services and websites may be governed by their own terms and privacy policies. Heritage Bistro LLC is not responsible for the content or independent practices of external websites.

Customer Communications

When you contact us or submit information through the website, please provide accurate information and communicate respectfully.

Order confirmations, payment notices, shipping updates, and customer service messages may be sent electronically to the email address or telephone number you provide.

Disclaimer

We make reasonable efforts to keep the website accurate, secure, and available. However, the website and its content are provided on an “as available” basis to the extent permitted by law.

Nothing in these Terms of Service excludes warranties, remedies, or consumer rights that cannot legally be excluded.

Limitation of Liability

To the extent permitted by applicable law, Heritage Bistro LLC will not be liable for indirect, incidental, special, or consequential losses resulting from the use of, or inability to use, the website.

This limitation does not apply where liability cannot legally be limited or excluded.

Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or expenses resulting from your unlawful use of the website or material violation of these Terms of Service.

Privacy

Our collection and use of personal information are described in our Privacy Policy.

Changes to These Terms

We may update these Terms of Service to reflect changes in our website, business operations, or legal obligations.

The updated terms will be posted on this page with a revised “Last updated” date. Changes apply from the date they are posted and do not alter orders already completed unless required by law.

Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

No Waiver

If we do not immediately enforce a provision of these Terms of Service, that does not waive our right to enforce it later.

Governing Law

These Terms of Service are governed by the applicable laws of the State of Colorado and the United States, without limiting any consumer protection rights that apply under the laws of your place of residence.

Contact Information

Questions about these Terms of Service may be directed to:

Heritage Bistro LLC
Registered business address:
8223 S Quebec St O
Centennial, CO 80112
United States

Email: support@heritagebistro.shop
Phone: +1 (970) 903-3511
Website: https://heritagebistro.shop

Customer support hours:
Monday–Friday, 9:00 AM–6:00 PM Mountain Time

We aim to respond within two business days.